| Agents and clients are unable to speak
directly to the acting solicitor. |
|
Hidden charges in the initial quote, resulting
in customer dissatisfaction. |
|
Lack of updates on the progression of conveyancing
matters. |
|
|
|
| |
The name and status of the person
dealing with the matter will always be shown on
all letters to the client. If this is not a partner
in the firm, the client will also be given the name
of the person with overall departmental responsibility. |
| |
A telephone caller will be given the name of the
appropriate person to speak to if the first person
is not available. |
|
Key point updates by letter, email, phone, fax
or text message. |
|
All costs are presented up front. |
|
No small print - what you see
is what you pay. |
| |
If the sale/purchase of a property falls through, the deposit
taken to open the file will be carried over to a
future property transaction so you don't pay it
twice. |
